Rights and Responsibilities

First Rehabilitation Resources, Inc. (FRR) adheres to standards that promote the autonomy of Clients and support Client and Family/Caregiver education and informed decision-making. You, as the Client, have the right to be involved in all choices regarding the services you receive.

All Employees of FRR comply with applicable Federal civil rights laws and do not discriminate against, exclude, or treat people differently on the basis of race, color, ethnicity, national origin, age, language, physical or mental disability, religion, sex, sexual orientation, and gender identity or expression.

You have the right to:


� Receive education regarding your rights and responsibilities;

� Be involved in all choices that are made regarding the services you receive;

� Establish alternative approaches to communication when you or a Family/Caregiver are unable to fully participate in the assessment phase;

� Communicate freely with your Case Manager and Treatment Provider(s) and have input regarding your current health status, treatment options, recommendations and rehabilitation plan;

� Refuse treatment or services, including case management, and recognize that there may be possible implications of such refusal relating to benefit eligibility and/or your health outcomes;

� Use end of life and advance care directives, as applicable;

� Be informed when and how your Case Manager�s services may be changed or discontinued, based on governing law and/or insurance carrier instructions; upon closure of your case by FRR, you will receive verbal or written notification of the rationale and any instructions for your continued well-being; and/or

� File a complaint, directed to the Quality Management Program Coordinator at FRR via telephone (888)252-0368, via email: kbrown@1strehab.com, or in writing to:


First Rehabilitation Resources, Inc.
Attn: QMC Chair

7142 Columbia Gateway Drive
Suite 110
Columbia, Maryland 21046