Rehabilitation Participants

You're Now In Case Management!

How FRR Will Assist You...

If you have experienced an injury, illness or disease, you may benefit from working jointly with a Case Manager.

Frequently Asked Questions (FAQs)

What is a Case Manager?
A Case Manager is a professional who is qualified to assist you in navigating through the sometimes complex, medical and vocational systems encountered following a physical or emotional occurance and resulting in treatment and/or employment displacement.

Why do I need a Nurse Case Manager?
Medical Case Managers are Nurses with extensive experience specific to the overall coordination of treatment. Your Nurse Case Manager may assist in timely locating of appropriate medical providers for you to include physicians, physical and occupational therapists, and specialists; they may obtain authorizations for treatment in timely manner; and may even accompany you to your medical appointments to collaborate an effective plan of care directed at comprehensive recovery.

What if I am assigned a Vocational Case Manager?
Your FRR Vocational Case Manager may assist in coordinating your return to employment with your Employer or assist you in your search for appropriate, alternative employment should you be unable to return to your position. An assessment will be conducted of your transferable skills, and in conjunction with your current abilities and restrictions, specific job targets will be identified for the current labor market and outlined in a Rehabilitation Plan. You will be prepared for your job search to be conducted jointly with your Vocational Case Manager.

What are the responsibilities of the Case Manager?
The Case Manager will provide services independently, although at the request of the Insurance Party, with objectivity and integrity.

What are my responsibilities?
You, as the Client, will receive the maximum benefit from your involvement in Case Management by fully participating in your rehabilitation in a spirit of cooperation and collaboration with your Medical and Vocational Case Manager.

Case Management Disclosure

Rights & Responsibilities

Plain Language Policy

Safety, Heath and Education/Literacy Resources


Case Management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote quality cost effective outcomes.”
- 2008-2012 by Case Management Society of America (CMSA)